Dashboard

Client
ICF Habitat
Services
UX & UI design
Country
France

What i Did

Persona
User Journey Map
Workshops
Field observation
User test & interview
Workflow
Prototyping

Brief introduction

Context & my role

When you leave in an apartement, you may face some issues like the lift which is not working, the payment for the rent, water leaking, etc. And sometimes you need a professional intervention and to follow your claim, when will he comes, how much will I pay, etc. Here, our the goal was to reduce by 30% the number of claims still open after 30 days.

If you would like to learn more about my experience, feel free to contact me! ✌️

Research & observation

Workshops

Persona TimPersona Lucy
Persona Bob

Thanks to the workshops we did, and also information we gather during face-to-face interview, we were able to sum-up the users journeys. During these workshops, all the participants were stakeholders, so we also managed to create their persona to focus on their pains, and to discover new opportunities.

Persona

Persona Lucy
Persona BobPersona Tim

We identified the main personas : the tenant, the caretaker, the service provider,  the site manager, and the owner.

Workflow

During the workshops, the participants identified few use-cases and selected one to develop and test. The main criteria was that it could work for young people as well as the old tenants. It involved a new tool, but also new ways of working for caretaker and site manager.

Customer Journey Map FR

User Journey map

We did user journeys map the same way we create user story map. It helped us to sum-up the different steps and to start slowly before jumping to much on details or on one step of the user journey map

Customer Journey Map FR

Statistics

4

Persona

3

Projects

2

Prototypes

90%

Satisfaction

Prototyping & test

Dashboard


I designed the new interfaces on Sketch, starting with the mobile app for the tenant and caretaker. Then I continued on a second project for the site manager: the dashboard. For each prototype I did some test on the field or by call with Invision.

Mobile app

Click on one screen above to test the prototype

Testimonials

What Users say

" Très simple et concret "
" Plus ergonomique, l'application est très détaillée, très intuitive pour les clients. Et agréable à manier” "
" C'est fluide, impeccable. Bonne visibilité sur smartphone”
" Simplicité d'utilisation, la clarté des menus, la complétude ... Pas de point faible (excepté avoir une batterie chargée à tout moment) "

Current status

The project is still going on, at a development phase.
Did you like this project? Do not be shy and contact me now! 🙏

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